Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at  

Shipping Policy

Order Processing

All orders are processed within 3–5 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Delivery Times

Estimated delivery times are 8–20 business days, depending on your location. During busy periods, shipping may take slightly longer.

Shipping Destinations

We ship worldwide. Delivery times may vary based on your country or region.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your destination and the size of your order.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number or tracking link.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. FloatKing is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delivery Delays

While we do our best to ensure fast delivery, delays may occur due to customs, shipping carriers, weather conditions, or peak holiday seasons.

If your order has not arrived within 15 business days, please contact us and we will be happy to investigate the issue.

Order Marked as Delivered

If your tracking shows your package as "Delivered" but you have not received it, please check with your neighbors, local post office, or parcel locker first.

If you are still unable to locate your package, contact us at vaczaino@outlook.com, and we will do our best to help resolve the issue.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective or damaged. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products (such as beauty items)

• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return has been accepted, simply place a new order for the replacement item.