Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3–5 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Delivery Times

Estimated delivery times are 12–18 business days, depending on your location. During busy periods, shipping may take slightly longer.

Shipping Destinations

We ship worldwide. Delivery times may vary based on your country or region.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your destination and the size of your order.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number or tracking link.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. Koha Jackets is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delivery Delays

While we do our best to ensure fast delivery, delays may occur due to customs, shipping carriers, weather conditions, or peak holiday seasons.

If your order has not arrived within 20 business days from the shipping date, please contact us and we will be happy to investigate the issue.

Order Marked as Delivered

If your tracking shows your package as "Delivered" but you have not received it, please check with your neighbors, local post office, or parcel locker first.

If you are still unable to locate your package, contact us at … and we will do our best to help resolve the issue.